Child Care Resource & Referral embraces the philosophy of fair and equitable treatment of all Clients including Provider and Parents. Grievance procedures have been developed to assist clients in resolving problems. Clients will not be subject to intimidation or other negative treatment for initiating a grievance review.

1) Clients should attempt to resolve all grievances informally with the staff member. The formal review process should be used only when a client has not received satisfactory resolution of his/her problem through informal methods.

2) If the grievance cannot be resolved through discussion with the staff member the Client should speak with that staff members direct supervisor. If the staff member is one of the CCR&R Directors the provider will need to initiate the formal grievance procedure outline in step 3

3) If a grievance cannot be resolved through discussion with the staff member or their direct supervisor. The client can then initiate the formal grievance procedure. The client must submit a written explanation of his/her complaints to the CCR&R within 60 days of the incident or issue.

4) CCR&R Directors, Staff member and other CCR&R Staff will discuss the grievance and write a Plan of Action to resolve the issue or incident. The Plan of Action will be sent to the client within 30 days of receiving the written grievance. The written grievance and plan of action will also be given to CCR&R Executive Director. If the client does not respond within 30 days of receiving the Action Plan CCR&R will consider the incident or issue resolved.

5) If a client is not satisfied with the Plan of Action they may request in writing a meeting or phone call with the CCR&R Executive Director. The request will need to contain a copy of the original grievance, a copy of the CCR&R Plan of Action, why the provider is unsatisfied with the Plan of Action and what the CCR&R or CCR&R Executive Director can do to resolve the client’s grievance. The Executive Director may request any CCR&R staff member be present when meeting with the client. The CCR&R Executive Director reserves the right to decline a meeting with any client. The CCR&R Executive Director’s decision will be final and binding.

Clients should not discuss their grievance with any other CCR&R staff member. The grievance should only be addressed to the staff member it concerns. If a client attempts to discuss the grievance with another CCR&R staff member they will be immediately referred to the staff member or their direct supervisor. If a client does not wish to speak with the staff member they have a grievance against or their direct supervisor no other staff member may discuss their grievance with the client.

Child Care Resource & Referral Bridgerland Region is a program of Utah State University - College of Education & Human Service, Department of Family Consumer and Human Development. Utah State University is an affirmative action/equal opportunity employer. Funding is made possible by a grant from the Utah Department of Workforce Services - Office of Work & Family Life, Office of Child Care